Terms & Conditions
PRODUCT INFORMATION
We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you will see depend on the calibration of your monitor, we cannot guarantee that the colour displayed will exactly match the colour of the product on delivery.
We do make every effort to ensure that all sizes and measurements are as accurate as possible. Please bear in mind that sizes are approximate.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are subject to change without prior notice. Prices are inclusive of VAT.
CREDIT CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to process payment or does not authorise payment for whatever reason, we will contact you by email and will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details as a check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times when we disclose your information, it will remain secure.
RETURNS
If you would like to return your order, please contact us and discuss the reasons for the return of goods and we will advise you as to how to arrange the return.
- We only replace items which are faulty or damaged upon receipt, you can return your order by repackaging it and sending it to
White Rose Aromatics
Unit 22
3 Brunel Business Park
Jessop Close
Newark Industrial Estate
NEWARK
NG24 2TT
- Please put a note inside the parcel telling us your name, address, Order Number and the reason you are returning the item.
- If you are returning an item, we recommend that you use a tracked postal service. Please keep the tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us.
- Postal charges will only be refunded where the item is faulty, where the item is damaged upon receipt, where the item isn’t as advertised or where the wrong item has been delivered.
- We try to ensure that all of our orders are carefully checked prior to despatch, but if your order has arrived damaged or faulty please contact us on 07575 402812 or email sales@whiterosearomatics.co.uk before returning, to discuss the best course of action.
- We must receive returned items within 28 days of the order being delivered. Any returns received after that time will be returned to you. Please contact our us if you are unable to return within 28 days of receipt.
- Items must be returned in “as new” and unopened condition unless they are faulty.
- If you have received the wrong item, or if part of your order is missing, please contact us.
- Extended Christmas return period: purchases made between 20th October and 24th December can be returned until 31st January subject to our normal terms and conditions.
REFUNDS
After your return has been received and inspected, any refund due will be made to the original payment method within 14 days. If you do not see the refund on the original payment method after 14 days, please contact us.
EXCHANGES
We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted item/s for us to process a refund.